Equal Approach is delighted to enable British Sign Language users to contact us using a Sign Language Interpreter, through the InterpretersLive! Service, provided by Sign Solutions.
Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.
This service is accessible via Windows supported devices and Apple Mac. When accessing the service for the first time via IPad or Android device contact Sign Solutions for your free App invitation. You need a webcam and a minimum broadband upload speed of 1mb and Flash player.
The service is compatible with the following browsers;
Google Chrome version 46 and later, Mozilla Firefox version 45 and later,Opera version 39 and later,
If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Alternatively, contact Sign Solutions for further help or to provide feedback on the service.
If you wish to make a complaint, please follow the guidelines set out here
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.